Privacy Policy
Updated: August, 2021
At CandayceO, LLC ("CandayceO", "we" or "us"), we take your privacy seriously. Please read the following to learn how we treat your personal information. By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.
Remember that your use of CandayceO's Services is at all times subject to our Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use. This Privacy Policy applies only to this Website and the Services and not to any third-party sites.
For clarity, "you" or "Users" of the Services may be "Clients", including anyone seeking hair, beauty and other health and wellness services or "Professionals", including stylists; hair, beauty, health and wellness professionals; merchants; salons; and any employee of such merchants or salons (whether or not such employee independently registered for the Services).
If you have any questions or comments about this Privacy Policy or our use of your personally identifiable information, please contact us at info@candayceo.com.
What this Privacy Policy Covers
This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. "Personal Data" means any information that identifies or relates to a particular individual and also includes information referred to as "personally identifiable information" or "personal information" under applicable data privacy laws, rules, or regulations. This Privacy Policy does not cover the practices of companies we don't own or control or people we don't manage.
Sources of Personal Data
We collect Personal Data about you from:
You:
● when you provide such information directly to us, and
● when Personal Data about you is automatically collected in connection with your use of our Services.
[Our subsidiaries and affiliates (together, "Affiliates"), when they provide us with Personal Data about you.] Third Parties that share your Personal Data with us include:
● Service providers. For example, we may use analytics service providers to analyze how you interact and engage with the Services, or third parties may help us provide you with customer support.
● Social networks connected to the services. If you provide your social network account credentials to us or otherwise sign in to the Services through a third-party site or service, you understand some content and/or information in those accounts may be transmitted into your Account with us.
● [Advertising partners. We receive information about you from some of our service providers who assist us with marketing or promotional services related to how you interact with our websites, applications, products, services, advertisements or communications.]
Categories of Personal Data We Collect
The following chart details the categories of Personal Data that we collect and have collected over the past twelve (12) months. Throughout this Privacy Policy, we will refer back to the categories of Personal Data listed in this chart (for example, "Category A. Personal identifiers").
| Category of Personal Data | Personal Data Collected | What is the source of this Personal Data? | |
|---|---|---|---|
| A. | Personal identifiers | First name, last name, business name and information, mailing and/or physical business address, email address, telephone number, birth date, Social Security number, appointment information, location, IP address, signature, billing, credit card, and banking information. | You, as the User |
| B. | Customer records identified by state law (including the California Customer Records statute (Cal. Civ. Code § 1798.80(e))) | Name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, education or business and professional licensing, employment, employment history, bank account number, credit card number, debit card number and any other financial information. | You, as the User |
| C. | Internet or other similar network activity information | Website search history, or information on a User’s interaction with a website, application or advertisement. | You, as the User |
| D. | Geolocation data | Physical location or movements. | You, as the User |
| E. | Inferences drawn from other personal information | Profile reflecting a person's preferences, characteristics. | You, as the User |
| F. | Age or date of birth | Date of birth | You, as the User |
The following sections provide additional information about how we collect your Personal Data.
Information Collected Automatically
The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs, and JavaScript (collectively, "e;Cookies") to enable our servers to recognize your web browser and tell us how and when you visit and use our Services, to analyze trends, learn about our user base and operate and improve our Services. Cookies are small pieces of data– usually text files – placed on your computer, tablet, phone, or similar device when you use that device to visit our Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s). Please note that because of our use of Cookies, the Services do not support "Do Not Track" requests sent from a browser at this time.
We use the following types of Cookies:
● Essential Cookies. Essential Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into secure areas of our Services. Disabling these Cookies may make certain features and services unavailable.
● Functional Cookies. Functional Cookies are used to record your choices and settings regarding our Services, maintain your preferences over time and recognize you when you return to our Services. These Cookies help us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
● Performance/Analytical Cookies. Performance/Analytical Cookies allow us to understand how visitors use our Services such as by collecting information about the number of visitors to the Services, what pages visitors view on our Services and how long visitors are viewing pages on the Services. Performance/Analytical Cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the Services' content for those who engage with our advertising.
● Retargeting/Advertising Cookies. Retargeting/Advertising Cookies collect data about your online activity and identify your interests so that we can provide advertising that we believe is relevant to you. For more information about this, please see the section below titled "Information about Interest-Based Advertisements."
You can decide whether or not to accept Cookies through your internet browser's settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are already on your computer. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some Services and functionalities may not work.
To explore what Cookie settings are available to you, look in the "preferences" or "options" section of your browser's menu. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit http://www.allaboutcookies.org/.
Information about Interest-Based Advertisements:
We may serve advertisements, and also allow third-party ad networks, including third-party ad servers, ad agencies, ad technology vendors and research firms, to serve advertisements through the Services. These advertisements may be targeted to users who fit certain general profile categories or display certain preferences or behaviors ("Interest-Based Ads"). Information for Internet-Based Ads (including Personal Data) may be provided to us by you, or derived from the usage patterns of particular users on the Services and/or services of third parties. Such information may be gathered through tracking users' activities across time and unaffiliated properties, including when you leave the Services. To accomplish this, we or our service providers may deliver Cookies, including a file (known as a "web beacon") from an ad network to you through the Services. Web beacons allow ad networks to provide anonymized, aggregated auditing, research and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Web beacons allow ad networks to view, edit or set their own Cookies on your browser, just as if you had requested a web page from their site.
How We Use Your Personal Data
We process Personal Data to operate, improve, understand and personalize our Services. We use Personal Data for the following purposes:
● To meet or fulfill the reason you provided the information to us.
● To communicate with you about the Services, including Service announcements, updates or offers.
● To provide support and assistance for the Services through email, SMS, or other forms of communication.
● To create and manage your Account or other user profiles.
● If applicable, publish information about users on the Website or Services.
● To personalize website content and communications based on your preferences, including targeted offers and ads served through the Services.
● To process Services or other transactions.
● To respond to user inquiries and fulfill user requests.
● To use the information Professionals submit about Clients or affiliated Professionals to send Clients and Professionals emails, SMS messages, or push notifications at such Client's or Professional's direction via the Services.
● To contact Clients to tell them about products and services that Professionals may offer and to further promote Professionals and the Services.
● To send Users marketing communications.
● To improve and develop the Services, including testing, research, analysis and product development.
● To protect against or deter fraudulent, illegal or harmful actions and maintain the safety, security and integrity of our Services.
● To comply with our legal or contractual obligations, resolve disputes, and enforce our Terms of Service.
● To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
● In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy
● For any other business purpose stated when collecting your Personal Data or as otherwise set forth in applicable data privacy laws, such as the California Consumer Privacy Act (the "CCPA").
We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated, or incompatible purposes without providing you notice.
As noted in the list above, we may communicate with you if you've provided us the means to do so. For example, if you've given us your email address, we may send you promotional email offers or email you about your use of the Services. Also, we may receive a confirmation when you open an email from us, which helps us improve our services. If you do not want to receive communications from us, please indicate your preference by emailing us at info@candayceo.com.
How We Share Your Personal Data
Disclosures of Personal Data for a Business Purpose
We disclose your Personal Data to service providers and other parties for the following business purposes:
● Auditing related to a current interaction and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
● Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
● Debugging to identify and repair errors that impair existing intended functionality.
● Short-term, transient use of Personal Data that is not used by another party to build a consumer profile or otherwise alter your consumer experience outside the current interaction.
● Performing services on our behalf, including maintaining or servicing accounts, providing customer service, fulfilling services and transactions, verifying customer information, processing payments, providing advertising or marketing services, or providing similar services on behalf of the business or service provider.
● Undertaking internal research for technological development and demonstration.
● Undertaking activities to verify or maintain the quality or safety of a service or device that we own, manufacture, was manufactured for us, or control.
We disclose your Personal Data to the following categories of service providers and other parties:
Service providers, including:
● Payment processors
● Ad networks
● Ad networks
● Hosting and other technology and communications providers
● Analytics providers
● Staff augmentation and contract personnel
Parties who acquire your Personal Data through an acquisition or other change of control.
● Personal Data may be transferred to a third party if we undergo a merger, acquisition, bankruptcy or other transaction in which that third party assumes control of our business (in whole or in part)
Other parties at your direction.
● Other users (where you post information publicly or as otherwise necessary to a transaction initiated or authorized by you through the Services)
● Social media services (if you intentionally interact with them through your use of the Services)
● Third-party business partners who you access through the Services
● Other parties authorized by you
Over the past twelve months, we have disclosed the following categories of your Personal Data to service providers or other parties for the business purposes listed above:
● Personal identifiers.
● Customer records identified by state law.
● Internet or other similar network activity information.
● Geolocation data.
● Inferences drawn from other personal information.
Age or date of birth.
Google AdWords
We use the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to the CandayceO website or to similar audiences online. It could mean that we advertise to previous visitors who have browsed on our site. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Google may include in-ads notice labels to disclose interest-based advertising to their users. Third-party vendors, including Google, use cookies to serve ads based on someone's past visits to the Website. Any data collected will be used in accordance with our own privacy policy and Google's privacy policy. Google reserves the right to display to users which remarketing lists users are on, along with the corresponding domain name. You can set preferences for how Google advertises to you using the Google Ad Preference Manager (https://www.google.com/settings/ads/onweb/), and you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
Personal Data of Children
As noted in the Terms of Use, by using the Website and our related Services, you are representing that you are at least 18. We do not knowingly collect or solicit Personal Data from children under 13; if you are a child under 13, please do not attempt to register for or otherwise use the Services or send us any Personal Data. If we learn we have collected Personal Data from a child under 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us with Personal Data, please contact us at info@candayceo.com.
Sales of Personal Data
We have not sold your Personal Data over the last 12 months.
Data Security and Retention
We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Data and how we are processing that data.
You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the privacy of your account and other Personal Data that we hold in our records, please be aware that no method of transmitting data over the Internet or storing data is completely secure. We cannot guarantee the complete security of any Personal Data you share with us, and we are not responsible for the theft, destruction, loss, or the intentional or inadvertent disclosure of your information or content.
You should never transmit personal or identifying information to other Users. If you suspect someone is trying to obtain your personal data by impersonating us or misleading you or other members of our community about such a person's relationship to us or to our Services, please contact us at info@candayceo.com. Referrers (see details of Referral Program here (https://mss.candayceo.com/) should not disclose Personal Data of someone else without permission.
We retain Personal Data about you for as long as you have an open account with us or as otherwise permitted in the Terms of Service. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We retain some Client information in a depersonalized or aggregated form but not in a way that would identify you personally. In the event that your Professional Subscription and/or Account is terminated or suspended, CandayceO reserves the right to promote you to Clients using information collected during your subscription term, including but not limited to, a general description of your business, customer reviews or photographs, but excluding your contact information (such as phone number, address or email address).
California Resident Rights
If you are a California resident, you have the rights outlined in this section. Please see the "Exercising Your Rights" section below for instructions regarding how to exercise these rights. If there are any conflicts between this section and any other provision of this Privacy Policy and you are a California resident, the portion that is more protective of Personal Data shall control to the extent of such conflict. If you have any questions about this section or whether any of the following applies to you, please contact us at info@candayceo.com.
Access
You have the right to request certain information about our collection and use of your Personal Data over the past 12 months. We will provide you with the following information:
● The categories of Personal Data that we have collected about you.
● The categories of sources from which that Personal Data was collected.
● The business or commercial purpose for collecting or selling your Personal Data.
● The categories of third parties with whom we have shared your Personal Data.
● The specific pieces of Personal Data that we have collected about you.
If we have disclosed your Personal Data for a business purpose over the past 12 months, we will identify the categories of Personal Data shared with each category of third party recipient.
Deletion
You have the right to request that we delete the Personal Data that we have collected from you. Under the CCPA, this right is subject to certain exceptions: for example, we may need to retain your Personal Data to provide you with the Services or complete a transaction or other action you have requested. If your deletion request is subject to one of these exceptions, we may deny your deletion request.
Exercising Your Rights
To exercise the rights described above, you must send us a request that (1) provides sufficient information to allow us to verify that you are the person about whom we have collected Personal Data, and (2) describes your request in sufficient detail to allow us to understand, evaluate, and respond to it. Each request that meets both of these criteria will be considered a "Valid Request." We may not respond to requests that do not meet these criteria. We will only use Personal Data provided in a Valid Request to verify you and complete your request. You do not need an account to submit a Valid Request.
We will work to respond to your Valid Request within 45 days of receipt. We will not charge you a fee for making a Valid Request unless your Valid Request(s) is excessive, repetitive, or manifestly unfounded. If we determine that your Valid Request warrants a fee, we will notify you of the fee and explain that decision before completing your request.
You may submit a Valid Request using the following methods:
● Emailing us at: info@candayceo.com
We Will Not Discriminate Against You for Exercising Your Rights Under the CCPA
We will not discriminate against you for exercising your rights under the CCPA. We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods and services if you exercise your rights under the CCPA. However, we may have different tiers of Services as allowed by applicable data protection laws (including the CCPA) with varying prices, rates, or levels of quality of the goods or services you receive related to the value of Personal Data that we receive from you.
Nevada Resident Rights
If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Data to third parties who intend to license or sell that Personal Data. You can exercise this right by contacting us at info@candayceo.com with the subject line "Nevada Do Not Sell Request" and providing us with your name and the email address associated with your account. Please note that we do not currently sell your Personal Data as sales are defined in Nevada Revised Statutes Chapter 603A.
Changes to this Privacy Policy
We're constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time as well, but we will alert you to changes by placing a notice on the CandayceO website, by sending you an email, and/or by some other means. Please note that if you've opted not to receive legal notice emails from us (or you haven't provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.
Contact Information:
If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data, your choices and rights regarding such use, please do not hesitate to contact us at info@candayceo.com.